Alexandra Barton
Funeral Arranger with a background in NHS healthcare, supporting patients and families through life’s most challenging moments. Speaks Swiss German.
Before becoming an arranger
My background is in healthcare, having worked within the NHS supporting patients and their families through some of life’s most challenging and vulnerable moments. Working in healthcare has taught me the importance of compassion, dignity, patience and truly listening to people. Outside of work, I’m a mother, a writer and someone who enjoys aviation, personal development and connecting with people.
What was your motivation for becoming a Funeral Advisor?
Having spent much of my working life caring for others, I wanted to continue making a meaningful difference, particularly at times when people need kindness and reassurance the most. Families deserve to feel listened to, respected and supported, without unnecessary pressure or confusion.
What do you enjoy most about working for Fenix?
I value the opportunity to offer families genuine human connection during what can feel like an overwhelming time. For me, it’s about more than arranging a funeral. It’s about helping people feel supported and cared for.
What experience is most important for your role at Fenix?
My experience in healthcare, especially my ability to communicate sensitively with people who may be frightened, distressed or facing difficult decisions. I’ve learned that people may not remember every word you say, but they often remember how you made them feel.
What is your approach to funerals and how they are arranged?
I believe every funeral should reflect the individual life being remembered and the wishes of those closest to them. My approach is to listen first, understand what matters most to the family and guide them gently through their options, offering clear information without pressure.
Do you have any advice for families when it comes to arranging a funeral?
Remember that there is no perfect way to say goodbye, only the way that feels right for you and your loved one. A meaningful farewell doesn’t have to be elaborate or expensive. Most importantly, be gentle with yourself.
Languages: English, Swiss German
I believe everyone has a story worth hearing, a life worth honouring and memories worth preserving.
